Website Onboarding Specialist (Web Design)

TL;DR

Website Onboarding Specialist (Web Design): Creating and configuring templated customer websites for home service professionals with an accent on brand alignment and technical troubleshooting. Focus on optimizing website layouts, managing customer communication, and utilizing AI tools to increase delivery efficiency.

Location: Must be based in the Philippines

Salary: $12,600–$14,000

Company

hirify.global provides software solutions that help home service professionals streamline scheduling, dispatching, and payments to grow their businesses.

What you will do

• Develop templated customer websites using design guidelines to ensure brand consistency.
• Troubleshoot technical build issues, including sizing, padding, and widget functionality.
• Communicate project updates to customers via email and other collaboration tools.
• Maintain and exceed website build performance goals.

Requirements

• 1+ years of experience in customer success, implementation, website design, or account management.
• Must be based in the Philippines.
• Proficiency in spreadsheet software (Excel, Google Sheets) for data formatting.
• Experience using Salesforce, Slack, and Zoom for collaboration.
• Strong communication and interpersonal skills to effectively engage with professionals.

Nice to have

• Experience using AI tools to increase quality and efficiency of work.
• Bachelor's degree or equivalent work experience.

Culture & Benefits

• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Culture of innovation that values big ideas from all team members.
• Leadership focused on professional development and career growth.
• Global team environment supporting a mission-driven approach to championing small businesses.