Customer Success Specialist (SaaS)

Location: Remote from Manila, Metro Manila, Philippines; full-time hours aligned with New Zealand and Australian business hours, with potential flexibility for US West Coast hours.

Salary: NZD 1,500–2,000 per month

Company

hirify.global provides a learning management platform and related services for professional bodies, member organizations, associations, and not-for-profits across New Zealand, Australia, and North America.

What you will do

• Respond to learner and administrator questions through email and the help desk, troubleshooting course setup, enrolments, SCORM uploads, reporting, and integrations.
• Onboard new customers using the Time to Value process and help them launch their first course and enrol their first learners.
• Run customer check-ins, monitor usage and account health in HubSpot and internal dashboards, and support renewals.
• Maintain accurate CRM records and identify recurring issues that require improvements to help content, processes, or the product.
• Run tailored product demonstrations, follow up with prospects, and help move opportunities forward.
• Support marketing through blog posts, newsletters, social media content, guides, case studies, and customer stories.

Requirements

• Experience in a customer-facing role such as customer success, support, account management, or sales, ideally in a SaaS company.
• Excellent written communication and confidence leading video calls or product demonstrations.
• Independent, organized, resourceful, and able to manage varied tasks with strong follow-through.
• Curiosity, problem-solving ability, and comfort learning new software quickly.
• Ability to work full-time with overlap during New Zealand and Australian business hours.

Nice to have

• Familiarity with HubSpot.
• Experience supporting an international or global audience.
• Experience with learning management systems, eLearning, or SCORM.
• Knowledge of associations, membership organizations, or the not-for-profit sector.
• Experience creating social media or email newsletter content.

Culture & Benefits

• Thorough onboarding, regular one-on-ones, and ongoing team support.
• A small, close-knit team focused on simple processes, human customer interactions, and customer partnership.
• Flexibility to overlap with Australian and New Zealand business hours and potentially US West Coast hours as the North American customer base grows.
• Opportunity for responsibilities to grow with the company.