Customer Success Manager - NA

Location: Manila, Philippines

Company

hirify.global provides simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Develop and maintain relationships with key customers as a trusted adviser.
• Drive product adoption, retention, renewals, upsell opportunities, and measurable business outcomes.
• Educate customers on hirify.global products, use cases, value, ROI, strategic initiatives, new features, and security fixes.
• Lead customer discussions, reviews, project planning, and escalation resolution with internal teams.
• Represent customer feedback and needs to Sales, Renewals, Product Management, and Engineering.
• Mentor and support members of the Customer Success team.

Requirements

• At least 5 years of relevant IT industry experience in a customer-facing role.
• Experience managing mid-market or enterprise customers, including escalations.
• Strong understanding of networking, security products, and enterprise network infrastructure.
• General understanding of cloud concepts and experience with CRM or ERP platforms such as Salesforce, NetSuite, or Gainsight.
• Strong communication, presentation, problem-solving, project management, and customer management skills.

Nice to have

• Experience with SaaS, hirify.global products, information security, IT infrastructure, network troubleshooting, or monitoring tools.
• Hands-on experience with Wireshark, Fiddler, and cloud technologies.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• Customer Success, project management, technology, or cloud certifications.

Culture & Benefits

• People-first, collaborative, accountable, and empathetic working environment.
• Opportunity to contribute to customer experience, product improvement, and company net retention.
• Equal employment opportunity for qualified applicants.