Mid Market Onboarding Coach (Hospitality SaaS)

Location: Remote in Latin America

No salary information provided.

Company

hirify.global provides a hospitality software platform used by hotels in more than 150 countries, integrating property operations and commercial workflows with partner solutions.

What you will do

• Guide mid-market hospitality customers through system setup, implementation, training, adoption, optimization, hypercare, and transition to ongoing support.
• Advise customers on operational workflows, change management, system configuration, and platform adoption.
• Own customer relationships, resolve escalated issues, and manage complex onboarding engagements through key implementation milestones.
• Build relationships with property leaders, owners, operational users, and executive stakeholders.
• Identify opportunities to expand platform and feature adoption while driving long-term customer success.
• Collaborate with Sales, Product, Customer Success, Support, and Onboarding Project Management to improve the onboarding experience.

Requirements

• At least 4 years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, hotel groups, or hospitality management companies.
• Strong knowledge of front office, reservations, revenue management, guest services, distribution, and property management systems.
• At least 2 years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience preferred.
• Strong consultative, problem-solving, emotional intelligence, trust-building, and project coordination skills.
• Technical aptitude and the ability to learn and use AI and evolving software tools.
• Must already be authorized to work in Latin America without visa sponsorship; hirify.global does not sponsor work visas.

Nice to have

• Experience with hospitality technology such as PMS, CRS, channel managers, or revenue management systems.
• Experience supporting multi-property operators, hotel groups, or complex hospitality organizations.
• Experience leading operational transformation, technology rollouts, or process improvement initiatives.

Culture & Benefits

• Remote-first and remote-always working environment.
• PTO according to local labor requirements.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses, manager training, upskilling, and knowledge transfer through hirify.global University and related programs.
• Inclusive global team of more than 650 employees across over 40 countries.