Claims Management Specialist (Logistics)

Location: Bucharest, Romania; hybrid workplace. The role supports claims and compensation processes across the EU region.

Company

hirify.global operates technology-enabled e-commerce systems and logistics processes serving millions of customers.

What you will do

• Track and follow up on claims for lost, damaged, and late-delivered shipments across the EU.
• Coordinate with cargo partners, delivery management, warehouse operations, finance, and reporting teams.
• Maintain claim documentation, tracking logs, compensation statuses, and financial KPI reports.
• Analyze rejection reasons and ticket data to investigate root causes and resolve process gaps.
• Identify operational bottlenecks and support process improvements and new-region implementations.

Requirements

• Bachelor’s degree, preferably in Engineering, Logistics, or a quantitative field.
• Experience in logistics operations or handling shipment and ticket data.
• Advanced Excel skills, including pivot tables, formulas, and large operational datasets.
• Strong analytical, data interpretation, root cause analysis, and attention-to-detail skills.
• Ability to provide consistent end-to-end follow-up across cross-functional teams.
• Fluency in written and spoken Romanian and English is required.

Culture & Benefits

• Hybrid working model with flexibility, including work-from-abroad opportunities and a summer working model.
• Annual training and conference allowance, access to an LMS, and in-person learning sessions.
• Responsibility and ownership from day one in an inclusive, collaborative environment.
• International collaboration with colleagues across offices in Berlin, Amsterdam, Dubai, and beyond.
• Global mentoring, team rituals, events, and social activities.