Senior Director, Patient Support Services Platform Solutions (CRM)

Location: Cambridge, Massachusetts, United States; hybrid role. Applications are limited to U.S. and Puerto Rico residents.

Salary: $206,250–$297,916.66 per year

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines for patients worldwide.

What you will do

• Lead and develop the Patient Support Services Platform Solutions team, establishing operating processes and quality standards.
• Direct complex CRM and platform initiatives with cross-functional teams and external vendors, managing risks, dependencies, budgets, and deadlines.
• Own business requirements and user acceptance testing across platform releases, including test execution oversight and go/no-go sign-off.
• Define the enterprise product vision, roadmap, prioritization, release communications, training, and optimization strategy for PSS platforms.
• Drive CRM automation, scalable enterprise solutions, and interoperability across multiple therapeutic areas.
• Partner with Digital, Program Operations, and Innovation teams to develop advanced analytics, predictive insights, and real-time intelligence.

Requirements

• Bachelor’s degree and 10+ years of professional experience in the biotech or pharmaceutical industry.
• 5+ years of hands-on experience leading CRM design, implementation, and optimization, including Salesforce, Salesforce Health Cloud, or equivalent enterprise platforms.
• 5+ years of experience leading and managing teams, including technical and functional professionals.
• Experience building CRM solutions from the ground up, covering requirements gathering, system architecture, user experience design, and post-launch optimization.
• Strong product ownership, project management, stakeholder management, executive communication, analytical, and influencing skills.
• Experience with product backlogs, user stories, sprint planning, agile delivery, and Jira or equivalent delivery tools.

Nice to have

• Advanced degree in Information Technology, MBA, or a related field.
• Specialty Care market knowledge.
• Current or recent experience with Scaled Agile Methodology.

Culture & Benefits

• Supportive, future-focused environment centered on scientific innovation and patient outcomes.
• Career growth opportunities through promotion or lateral moves, including international opportunities.
• Employee rewards and benefits package.
• Healthcare, prevention, wellness, and family support benefits.