Director, Client Services, AP Service Experience

Location: Singapore; at least 3 days per week in the office

Company

hirify.global is a global payments technology company supporting transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead the end-to-end client service experience for new products and solutions across the Asia Pacific region.
• Design scalable implementation, support, and operating models, including client operational plans.
• Drive service readiness through processes, playbooks, tools, and training.
• Lead and develop a team responsible for program management, incubation, and delivery of new hirify.global products.
• Act as a subject matter expert for assigned products and solution portfolios, resolving complex business and technical challenges.
• Coordinate cross-regional initiatives and partnerships across Product, Technology, Sales, and Client Services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience in product delivery or program management within software or financial services.
• 15+ years of experience in product or project delivery, including 5+ years leading product or project management teams in the payments industry.
• Deep understanding of digital payments, web technologies, and agile frameworks.
• Expertise in transaction processing, including message routing, authorization, clearing, and settlement.
• Strong technical aptitude, communication, negotiation, stakeholder management, and problem-solving skills.
• Experience using Generative AI, automation, and data-driven insights to improve client experience and service delivery.

Nice to have

• Expertise in card payments, payment technologies, wallet services, and payment-processing environments.
• Experience working with issuers, acquirers, merchants, and payment gateways across the Asia Pacific region.

Culture & Benefits

• Fast-paced and unstructured environment focused on establishing new product lines.
• Opportunity to collaborate with a high-performing, cross-functional team.
• Inclusive workplace and equal employment opportunity environment.