Technical Support Specialist (AI / SaaS)

Location: New York City, United States

Base salary: $75,000–$95,000 per year, plus an annual bonus plan.

Company

hirify.global develops AI-powered technology that helps insurance claims teams make claims handling more accurate, fair, and efficient.

What you will do

• Serve as the first point of contact for client users through email, chat, and ticketing systems.
• Diagnose and resolve technical issues, reproduce bugs, and escalate complex problems to Technical Engagement Management and Solutions Engineering.
• Explain technical concepts clearly to non-technical users and support client adoption of the platform.
• Use SQL to investigate databases, analyze data discrepancies, and resolve support tickets.
• Track issues in Zendesk and Salesforce, document solutions, and contribute to the internal knowledge base.
• Collect customer feedback and identify trends for Product and Engineering teams.

Requirements

• Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, Finance, Accounting, or a related discipline.
• Recent graduate or early-career professional with ideally 1–2 years of experience; internships in technical support, IT, or client services are valuable.
• Understanding of technical support workflows and a strong interest in AI technologies and SaaS business models.
• Understanding of AI-as-a-Service concepts and basic to intermediate SQL, including selects, joins, and basic data manipulation.
• Familiarity with Salesforce and Zendesk, plus strong written and verbal communication skills.
• Candidates requiring visa transfer sponsorship must currently be in the United States.

Nice to have

• Experience with ServiceNow.
• Experience with API testing tools such as Postman.
• Basic scripting experience with Python or JavaScript.

Culture & Benefits

• Medical, dental, vision, disability, life insurance, AD&D, and 401(k) matching.
• Paid time off, sick leave, and fully paid parental leave.
• Flexible scheduling for new parents returning to work.
• Catered lunches, happy hours, pet-friendly office spaces, and a monthly technology stipend.
• $1,000 annual professional development budget and tuition reimbursement opportunities.