Reginal Project Manager (IT)

Location: US-Remote; based in Springfield, Virginia, with intermittent travel

Salary: $81,850–$116,000 annually

Company

hirify.global delivers IT services and solutions that transform how government agencies operate and serve citizens.

What you will do

• Lead and manage a large 24x7x365 enterprise Service Desk supporting approximately 85,000 users across Tier 0, Tier 1, and Tier 2.
• Oversee advanced agent support, including remote desktop, Active Directory, mobility console support, and application and process testing.
• Manage operating system and COTS software troubleshooting and maintain the Service Desk Knowledge Base.
• Apply Service Request priority and escalation matrices, document resolutions in the ITSM tool, and oversee VIP requests from intake through resolution.
• Plan and lead major technology assignments, evaluate performance, and recommend changes that support project growth and service improvement.
• Provide technical leadership across multiple projects, collaborate with stakeholders, and supervise staff as needed.

Requirements

• Bachelor's degree in a related field and 2–5 years of IT project management experience, or equivalent experience.
• Experience leading a large enterprise Service Desk supporting 85,000 users and continuous 24x7x365 operations.
• Expertise in remote desktop, Active Directory, mobility consoles, application testing, operating systems, and COTS software.
• Strong leadership, strategic planning, communication, and service improvement skills.
• Ability to maintain a Public Trust clearance is required.

Culture & Benefits

• Flexible work environment with primarily remote work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral Bonus Program, Internal Mobility Program, and pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera use and valid photo ID are required.
• Enhanced biometric identity verification screening.
• Background check covering criminal history, education, and employment history verification.