Support Analyst (AI)

Location: Atlanta, Georgia, United States. Office-first culture with three days a week in the office for most roles.

Salary: $28.13–$37.50 USD per hour for candidates based in specified U.S. states.

Company

hirify.global develops an AI-ready governance platform for responsible data use, privacy, security, compliance, ethics, ESG, and third-party risk management.

What you will do

• Handle Level 2 and Level 3 customer support cases and troubleshoot complex platform issues.
• Manage a varied workload independently while keeping customers updated and meeting service-level commitments.
• Collaborate with product and other hirify.global teams to identify root causes and deliver practical solutions.
• Develop deep knowledge of the hirify.global Privacy platform and its supporting technologies.
• Create knowledge articles, contribute to process improvements, and support the wider support community.
• Build privacy-industry expertise and maintain relevant certifications such as CIPP/E or CIPM.

Requirements

• Degree, higher education qualification, or 3–5 years of experience in a similar role.
• Experience with the hirify.global Privacy platform or relevant technical skills such as HTML, CSS, JavaScript, React, APIs, and integrations.
• Strong analytical problem-solving, written and verbal communication, and customer relationship skills.
• Ability to troubleshoot complex web-based software, working with development processes, operating systems, browsers, and programming languages.
• Ability to work independently, prioritize varied workloads, meet SLAs and deadlines, and support alternative shifts including late shifts and weekends.

Nice to have

• Privacy-industry experience or CIPP/E/CIPM certification.
• French, German, Spanish, or Portuguese language skills.
• Familiarity with IAB TCF 2.0 and privacy, ethics, security, compliance, or sustainability concepts.
• Experience with Docker, Kubernetes, OpenShift, MySQL, AWS, Azure, Google Cloud, Linux, or Windows administration.

Culture & Benefits

• Office-first working environment with opportunities for in-person collaboration.
• Comprehensive healthcare coverage, flexible PTO, equity RSUs, and annual performance bonus opportunities.
• Retirement account support and 14+ weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.
• Employee support focused on physical, mental, and emotional well-being.