Device Support Technician I

Location: Tracy or Modesto, California, United States of America

Salary: $32.45–$48.68 per hour

Company

hirify.global operates the hirify.global System Office-Valley organization within a healthcare system.

What you will do

• Resolve support tickets involving computers, mobile devices, peripherals, software, and related end-user equipment.
• Configure, install, upgrade, test, and maintain end-user devices and basic local area network equipment.
• Analyze problems and coordinate resolutions using quality-control and troubleshooting practices.
• Assist with informal training for computer and mobile-device users.
• Maintain asset-control records and support compliance with departmental and system policies.
• Validate and submit knowledge-base updates while maintaining data security.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience may substitute.
• Basic knowledge of Microsoft Windows, Apple OS/iOS, Active Directory, file systems, and network topologies.
• Technical knowledge of installing, upgrading, and maintaining end-user devices in a large corporate environment.
• Basic network troubleshooting, problem identification, resolution analysis, and ITIL Foundations concepts.
• Ability to analyze information and situations, manage time within established guidelines, and understand project-management concepts.

Culture & Benefits

• Regular full-time employment with benefits.
• 40 hours per week, Monday through Friday with variable day/evening shifts.
• Weekend work may be required as needed.
• Regular, non-exempt position with no union membership.