Manager, FRM Experience and Operations (Digital Product Management)

Location: Home office based in Titusville, New Jersey and/or Horsham, Pennsylvania, United States; up to 25% travel required

Base salary: $117,000–$201,250 per year

Company

Johnson & Johnson MedTech develops healthcare solutions and treatments through its Innovative Medicine and MedTech organizations.

What you will do

• Lead business-facing operational support for the withMe platform, including triage during IMPACT go-live hypercare.
• Oversee post-hypercare support execution, monitor inquiries and enhancement requests, and improve support effectiveness with operational and technical partners.
• Collaborate with business process owners and technical teams to resolve incidents and provide follow-up to issue reporters.
• Participate in sprint planning, refinement, product testing, prioritization, and release management.
• Manage current-state capabilities and roadmap onboarding for Oncology and Neuroscience field reimbursement managers.
• Coordinate with technology, commercial operations, analytics, legal, medical, regulatory, and field operations stakeholders to support launches, training, and technology enhancements.

Requirements

• Bachelor’s degree in Technology, Business, Marketing Operations, or a related field.
• At least 2 years of relevant experience in digital product management or operations, field reimbursement, marketing, or commercial operations.
• Experience with operations, internal systems management, Agile methodologies, and digital transformation initiatives.
• Strong analytical, strategic planning, communication, facilitation, and cross-functional collaboration skills.
• Proficiency with Microsoft applications, including Excel, Word, and PowerPoint.
• Ability to work from the Titusville, NJ and/or Horsham, PA home office locations and travel up to 25%.

Nice to have

• Experience with Salesforce, Veeva, Tableau, Power BI, or similar applications.
• Interest in exploring and applying emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment guided by the company’s Credo.
• Retirement pension and 401(k) savings plans.
• Eligibility for a long-term incentive program.
• Paid vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time-off.