Clinic Coordinator - Mon-Fri 7am-3:30pm

Location: 300 Boylston St, Chestnut Hill, Massachusetts, United States; 100% onsite. Schedule: Monday–Friday, 7:00 a.m.–3:30 p.m.

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, treatment, education, and patient care in collaboration with Harvard Medical School-affiliated hospitals.

What you will do

• Schedule complex, multidisciplinary appointments for oncology patients and monitor scheduling reports for accuracy and resource utilization.
• Coordinate check-in and check-out activities, triage calls, verify patient identities, process paperwork, and enter verbal orders.
• Communicate with patients, families, providers, leadership, and cross-functional teams about complex scheduling and clinical information.
• Deliver customer service, respond to patient needs, de-escalate grievances, and escalate issues to floor leadership when necessary.
• Follow emergency response procedures, protect patient information, and complete registration and compliance processes.
• Use and troubleshoot Epic, Outlook, RTLS, and patient-use iPads while supporting system upgrades and operational changes.

Requirements

• High school diploma required; a bachelor’s degree is preferred.
• Proficiency with technology and complex computer systems.
• Excellent verbal and written communication, customer service, organization, problem-solving, and critical-thinking skills.
• Ability to multitask, adapt to changing priorities, learn quickly, and work effectively within and across teams.
• Ability to maintain confidentiality of protected health information and comply with HIPAA, institutional policies, and quality standards.
• Patient contact is required through in-person, telephone, written, and email communication.

Nice to have

• Experience working in a customer service setting.
• Experience training new team members or participating in quality improvement projects.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Opportunity to contribute to cancer research, treatment, education, and public health programs.
• Collaboration with Harvard Medical School-affiliated hospitals and clinical partners.