Field Reimbursement Manager, Dermatology (Patient Engagement & Customer Solution)

Location: Field-based in Harrisburg, Pennsylvania, covering Harrisburg, Hershey, Reading, and Lancaster; permanent residence in the listed territory required. Up to 50% travel and up to 50% of time on-site with healthcare providers.

Company

Johnson & Johnson develops healthcare and medical solutions, including medicines and patient access services.

What you will do

• Educate healthcare providers and office staff on product coverage, prior authorizations, appeals, claims submission, reimbursement procedures, and coding requirements.
• Provide field-based reimbursement and access support for immunology therapies, including issue resolution for patient access and affordability challenges.
• Collaborate with sales representatives, key account managers, managed care colleagues, and cross-functional internal departments.
• Build trusted relationships with customers across assigned immunology accounts and serve as the local reimbursement subject matter expert.
• Manage territory logistics, routing, account planning, and knowledge of payer, coverage, coding, and specialty distribution dynamics.
• Operate according to ethical, legal, and compliance standards and complete required training.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum of 5 years of relevant professional experience in account management, reimbursement, managed care, revenue cycle, or provider-office settings.
• Expertise in pharmacy and medical or buy-and-bill benefits, coding, billing, prior authorization, and appeals.
• Experience with patient support HUB services and the ability to establish relationships and influence across a matrix organization.
• Valid US driver’s license, compliant driving record, and ability to maintain up to 50% travel.
• Permanent residence in the listed Pennsylvania territory is required.

Nice to have

• Immunology disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and pharmaceutical reimbursement policy.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Patient-focused work supporting treatment initiation, adherence, and access.
• Collaboration across medical, sales, marketing, managed care, compliance, and patient solutions functions.
• Inclusive work environment focused on diversity, dignity, and equal opportunity.
• Field-based work with significant customer interaction and territory travel.