Sr. Consultant Client Support

Location: Edmonton-Commerce Place, Edmonton, AB, Canada

Company

hirify.global is a relationship-oriented bank focused on client service, advisory practices, and meaningful client relationships.

What you will do

• Provide consultation, coaching, and guidance to front-line leaders and teams on client service processes, standards, and best practices.
• Support implementation and sustainment of the advisory planning model by reinforcing expectations and effective team routines.
• Analyze service trends, performance indicators, and client experience opportunities to recommend improvements to senior leaders.
• Deliver training and guidance on contact strategies and client relationship planning tools.
• Collaborate with leadership and business partners on departmental planning, process milestones, and service initiatives.
• Build cross-functional relationships and remove barriers to support consistent client-focused practices.

Requirements

• Experience in client service coaching, advisory practice support, service process implementation, and stakeholder management.
• Experience developing and implementing strategic team goals, coaching employees, and supporting team performance.
• Ability to investigate complex problems, interpret information, and communicate detailed insights clearly.
• Degree or diploma in business, finance, commerce, or a related field.
• Legally eligible to work at the specified location; a valid work or study permit may be required where applicable.
• Values of trust, teamwork, accountability, respect, and authenticity.

Nice to have

• Experience in wealth management, private banking, or a client relationship-focused financial services environment.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, employee benefits, a defined benefit pension plan, and an employee share purchase plan, subject to applicable terms.
• Vacation offering, wellbeing support, and a points-based employee recognition program.
• Opportunities for growth and development, including a paid Purpose Day.
• Inclusive and accessible candidate experience with collaborative workspaces and technology.

Hiring process

• Applicants may complete an attribute-based assessment and other skills tests, which may include simulations or French proficiency testing.
• Artificial intelligence tools may be used during recruitment.