Senior Technical Account Manager - EMEA (GRC)

Location: London, England, United Kingdom; hybrid work. Must be based in and authorized to work in the UK, with travel for team offsites, company events, and customer meetings as needed.

Company

hirify.global provides an AI-powered governance, risk, and compliance SaaS platform for enterprise customers.

What you will do

• Act as the primary technical advisor, platform architect, and technical contact for enterprise EMEA accounts.
• Map customer business processes to Risk Cloud and independently configure custom workflows and data architectures.
• Track portfolio health, technical milestones, renewal readiness, and churn risks using Mutual Success Plans and CRM tools.
• Advise enterprise risk teams on generative AI capabilities and automation engines within Risk Cloud.
• Help European customers address GDPR, NIS2, DORA, ISO 27001, and SOC 2 requirements through platform capabilities.
• Partner with Sales and Solutions Engineering on expansion opportunities and mentor junior team members.

Requirements

• 5+ years of experience in technical account management, solutions consulting, or technical customer success.
• Experience presenting technical platform solutions, roadmaps, and business impact to C-suite risk executives.
• Direct experience within an enterprise SaaS, governance, risk, or compliance environment.
• Active use of generative AI tools and LLMs to improve workflows and support team efficiency.
• Based in and authorized to work in the UK; able to work in a hybrid environment and travel as required.

Nice to have

• Practical expertise in GDPR, DORA, NIS2, and other European regulatory frameworks.
• Advanced experience configuring low-code/no-code SaaS platforms and solving complex data and workflow challenges.
• Professional fluency in a second European language, such as German or French.
• Experience with Salesforce, Planhat, Gong, Slack, or similar enterprise account management tools.

Culture & Benefits

• Hybrid workplace with flexibility aligned to role responsibilities and customer delivery.
• Competitive base salary, variable compensation, equity options, and regionally tailored health and wellness benefits.
• Paid holiday, annual bank holidays, Summer Fridays, and additional time-off support.
• LinkedIn Learning, leadership training, mentorship, and a continued education program.
• Inclusive employee resource groups, paid volunteer hours, and company-wide charitable activities.