Customer Success Manager (Payments)

Location: Lindon, Utah, United States

Company

hirify.global provides payment and commerce solutions through global teams.

What you will do

• Serve as the primary client contact for technical and product support.
• Manage issue resolution end-to-end, including root cause analysis, internal coordination, progress tracking, and client communication.
• Build client relationships by understanding business needs and identifying product adoption and growth opportunities.
• Analyze client requests and recommend solutions, system enhancements, and process improvements.
• Maintain documentation and tracking, and develop functional requirements for client customizations and system changes.

Requirements

• Bachelor’s degree or equivalent education and relevant experience.
• At least 2 years of experience in customer success, consulting, technical support, or another client-facing role.
• Ability to troubleshoot issues, perform root cause analysis, and explain technical concepts in clear business language.
• Strong communication and relationship management skills with internal stakeholders and external clients.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Nice to have

• At least 4 years of relevant experience, preferably in payments or the credit card industry.
• Experience collaborating with technical, product, and account management teams.
• Familiarity with structured issue resolution or client support methodologies.

Culture & Benefits

• Inclusive, global, and collaborative working environment.
• Opportunities to learn from experienced professionals and grow your career.
• Culture focused on client thinking, ownership, innovation, empowerment, and shared results.
• Employment in the United States may require a drug test after a conditional offer.
• Reasonable accommodations are provided during hiring and employment for qualified disabilities.