Customer Success Manager (Web3)

Location: New York; remote workplace

Company

hirify.global provides blockchain transaction monitoring and intelligence solutions for Web3 companies, digital asset service providers, financial institutions, law enforcement, and government agencies.

What you will do

• Serve as the primary point of contact and build long-term relationships with customers and key account stakeholders.
• Act as the customer champion within hirify.global by working with the product team to advocate for customer requirements and identify new opportunities.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate monthly and quarterly initiative progress to internal and external stakeholders.
• Monitor product usage, forecast and track account metrics, and identify opportunities to improve customer outcomes.
• Work with Sales to onboard and integrate new clients, develop existing relationships, and drive upsells.

Requirements

• Fluent English.
• At least 3 years of prior account management experience.
• Previous compliance, Web3, or blockchain experience.
• At least one early-stage startup experience.
• Proven ability to upsell, with strong relationship and people management capabilities.
• Creative, results-driven, self-motivated, resilient, organized, and able to prioritize changing requirements and unforeseen problems.

Culture & Benefits

• Remote work with flexible hours designed to support work-life balance.
• Health insurance and flexible time off.
• Learning and development initiatives.
• Team-building sessions and support for mental health discussions.
• Industry-leading compensation and equity opportunities.