Customer Success Manager

Location: San Francisco, California, United States; willingness to travel up to 25% is required.

Annual OTE: $130,000–$178,000 for California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington; $116,000–$159,500 for other stated locations. San Francisco Bay Area compensation is provided under a separate range.

Company

Okta builds identity and access infrastructure that helps organizations securely adopt AI and protect human and digital identities.

What you will do

• Develop trusted relationships with customers and C-level stakeholders, understand business goals, and drive retention, satisfaction, and return on investment.
• Design and execute proactive customer success plans and Strategic Business Reviews with defined KPIs and timelines.
• Coordinate Sales, Support, Engineering, and Product teams to resolve escalations and deliver customer outcomes.
• Collect customer feedback and communicate it internally to support product and service improvements.
• Guide customers in adopting relevant products, features, and agentic capabilities.
• Identify renewal risks, support successful renewals, and uncover expansion opportunities.

Requirements

• 3+ years of experience in customer success, account management, or consulting.
• Experience managing relationships with large, complex enterprise customers, preferably for a SaaS-based technical product.
• Strong relationship management, executive stakeholder development, presentation, communication, listening, and analytical skills.
• Ability to translate technical concepts into business outcomes and collaborate cross-functionally.
• Technical and problem-solving skills with the ability to resolve customer issues quickly.
• Willingness to travel up to 25% and work in San Francisco, California.

Nice to have

• Experience with enterprise security tools.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including paid time off and parental leave.
• Equity where applicable.
• In-person onboarding and connection across a global community spanning more than 20 offices.