Customer Success Associate (Blockchain)

Location: Reno, Nevada, United States; hybrid work arrangement

Salary: Up to $71,000 per year in total compensation after the probationary period, including shift differentials and a monthly bonus opportunity.

Company

hirify.global operates a blockchain-native capital marketplace for the origination, funding, sale, and trading of tokenized assets, including real-world asset tokenization and financial technology products.

What you will do

• Handle inbound customer calls, chats, and emails as the first point of contact.
• Guide prospective and existing customers through products, applications, troubleshooting, and issue resolution.
• Provide technical support for platform issues and deliver clear, empathetic assistance.
• Conduct video notary sessions with accuracy and professionalism.
• Identify customer support trends and contribute ideas to improve processes and product experience.
• Complete training and licensing programs while contributing to a collaborative Customer Support Center.

Requirements

• At least one year of experience in a customer-facing role.
• Clear, confident, compassionate written and verbal communication skills.
• Ability to work reliably in a fast-paced, high-volume environment and adapt as processes change.
• Ability to build customer trust over the phone and in writing, with strong organizational and problem-solving skills.
• Ability to become a licensed e-notary, pass hirify.global and state-required background checks, and complete compliance training.
• Must verify identity and eligibility to work in the United States; visa sponsorship is not available.

Nice to have

• BA or BS from an accredited university.
• Experience learning and navigating new technology platforms.

Culture & Benefits

• Hybrid work in a high-energy, collaborative customer support environment.
• Employer-paid health, vision, and dental insurance premiums for employees and dependents on select plans.
• HSA, FSA, dependent care, 401(k), commuter benefits, and employer-funded life and disability insurance.
• Eleven observed holidays, paid time off, and up to 12 weeks of paid family leave.
• Continuing education reimbursement.