IT Support Specialist II (Banking)

Location: Fully onsite at 5210 74th Street W, Lakewood, Washington 98499, United States

Salary: $21.00–$30.00 per hour, with potential performance-based incentive compensation.

Company

hirify.global provides banking services and supports business customers through its branch and corporate operations.

What you will do

• Support core banking applications, standard software, Windows, MS Office, mobility tools, telecommunications, and related business solutions.
• Answer, evaluate, prioritize, and resolve requests received by telephone, voicemail, email, and the self-service site.
• Maintain ServiceNow records, identify support trends, and capture accurate incident and request details to improve IT processes.
• Troubleshoot hardware, software, operating system, network, and print-device issues; install and configure computers and laptops.
• Participate in a 24x5 global support team, escalating complex problems and coaching or training colleagues when required.
• Follow bank policies, security requirements, and applicable banking regulations.

Requirements

• 2–4 years of IT-related service desk experience.
• Broad technical knowledge of troubleshooting and resolving a wide range of associate problems.
• Knowledge of TCP/IP, PC hardware and software configuration, directory structures, Windows messaging services, Active Directory, and Internet Explorer.
• Proficiency with MS Office Suite, enterprise networks, banking computer systems, and print-device troubleshooting in a networked environment.
• Familiarity with ServiceNow, Webex Calling, Cisco IVR, and Calabrio call recording.
• Strong interpersonal communication, customer service, research, analytical, problem-solving, and troubleshooting skills.

Nice to have

• High school diploma or GED.
• College degree in Information Technology or a related field.

Culture & Benefits

• Medical, dental, and vision coverage for eligible associates.
• 401(k) retirement savings plan with employer match.
• Life insurance, disability insurance, employee assistance, mental health resources, and identity theft protection.
• Tuition assistance, legal support, insurance discounts, and access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays; benefit eligibility begins the first day of the month following hire for associates scheduled at least 30 hours weekly.
• Occasional travel may be required.