Principal Customer Success Manager - Dedicated (SaaS)

Location: Chicago, Illinois; Colorado; San Francisco, California; Texas. Compensation details also reference candidates in California excluding the San Francisco Bay Area, New York, and Washington. The role requires travel of up to 25% and includes in-person onboarding.

Annual OTE: $224,000–$308,000 for California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington; $251,000–$345,000 for the San Francisco Bay Area.

Company

Okta builds identity and access infrastructure that helps organizations securely adopt AI and protect people, applications, and systems.

What you will do

• Build trusted relationships with enterprise customers and C-level stakeholders while translating technical capabilities into business outcomes.
• Develop and execute proactive customer success plans and Strategic Business Reviews with measurable goals, KPIs, and timelines.
• Coordinate Sales, Support, Engineering, and Product teams to resolve escalations and deliver customer success.
• Represent customer feedback internally and influence continuous product and service improvements.
• Identify relevant products and features, including Okta's agentic capabilities, and drive customer adoption.
• Identify renewal risks, support remediation and successful renewals, and uncover expansion opportunities.

Requirements

• 12+ years of experience in customer success, account management, or consulting with large, complex enterprises.
• Experience with SaaS-based technical enterprise products; enterprise security tools are preferred.
• Strong executive relationship management, emotional intelligence, presentation, communication, and project management skills.
• Strong listening, analytical, interpersonal, consultative, technical, and problem-solving abilities.
• Ability to work collaboratively across functions and provide rapid problem resolution.
• Willingness to travel up to 25%.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• Equity may be available according to applicable plans and policies.
• In-person onboarding designed to support connection and early impact.
• Opportunities for talent development, community, and social impact.