Medical Practice Virtual Assistant (SimplePractice)

Location: Remote; candidates based in South Africa or Colombia

Company

hirify.global supports remote administrative operations for a growing psychiatric practice.

What you will do

• Configure, build, and maintain the SimplePractice backend.
• Coordinate the migration of client charts and clinical data from Practice Fusion and paper files into SimplePractice.
• Consolidate faxing, payment processing, bookkeeping, billing, and patient portal workflows.
• Manage professional and personal calendars, CME travel schedules, appointments, prior authorizations, prescription refills, and document backlogs.
• Handle practice email and secure-message triage, separating urgent clinical alerts from routine inquiries.
• Communicate with patients and families and escalate urgent risk signals or clinical emergencies to the physician.

Requirements

• 4–10 years of virtual assistant or medical practice management experience.
• Experience with electronic health record systems; SimplePractice experience is strongly preferred.
• Familiarity with Practice Fusion, Updox or other digital fax systems, and digital billing platforms.
• Ability to work with HIPAA-compliant tools such as Microsoft Teams, Slack, and Google Workspace.
• Strict adherence to HIPAA standards, privacy laws, and medical-legal boundaries.
• Professional English fluency, emotional intelligence, calmness under pressure, and a warm, diplomatic communication style.

Nice to have

• Experience in psychiatry, mental health, or pediatrics.
• Spanish-speaking ability.

Culture & Benefits

• Remote-first work environment.
• Applicants must be able to receive payments via Wise.
• Wise-supported payment locations listed in the posting include South Africa, the UK, the US, and the Philippines.
• Work focused on empathetic, patient-first communication in sensitive mental health contexts.