Client Intake & Care Support Coordinator (Home Care)

Location: Remote from Quito, Ecuador; must be available during Eastern Time (US) business hours, with strong availability from late morning through early evening.

Salary: $4–$6 per hour

Company

hirify.global supports a home care agency that connects families with trained, background-checked caregivers for personal care, companionship, and post-surgical support.

What you will do

• Monitor incoming leads and respond to new inquiries within minutes.
• Run structured call, text, and email follow-up during the first two weeks after contact.
• Book qualified leads for team calls and in-home visits.
• Follow up with existing leads and clients, handling conversations with empathy.
• Manage rescheduling requests and keep calendars accurate and up to date.
• Support recurring billing, invoicing, compliance reporting, and organized recordkeeping.

Requirements

• At least 2 years of experience in healthcare-adjacent, caregiving, or medical administration work.
• Strong written and verbal English communication.
• Availability during Eastern Time (US) business hours.
• Warm, unhurried phone communication while managing multiple leads and follow-ups.
• Strong accuracy with detail-heavy, recurring administrative work.
• Client and health information must be handled without AI tools in accordance with HIPAA and compliance requirements.

Nice to have

• Bilingual written and spoken English and Spanish.
• Experience with lead follow-up or intake coordination in home care, healthcare, or a related service business.
• Familiarity with lead or referral management platforms.
• Experience with billing, invoicing, and recurring compliance paperwork.
• Geriatric or cardiology-related experience.

Culture & Benefits

• Part-time schedule of 20 hours per week.
• Remote work arrangement from Quito, Ecuador.
• Secure, access-controlled account for client and health information.
• Work focused on helping families arrange personal care, companionship, and post-surgical support.