Client Intake & Care Support Coordinator (Home Care)

Location: Remote from Bogotá, Colombia, with availability during Eastern Time (US) business hours

Salary: $4–$6 per hour USD

Company

hirify.global supports a home care agency connecting families with trained, background-checked caregivers for personal care, companionship, and post-surgical support.

What you will do

• Monitor incoming client leads and respond within minutes.
• Run structured call, text, and email follow-up for two weeks after initial contact.
• Qualify leads and book calls and in-home visits on the team calendar.
• Follow up with existing leads and clients with empathy and clear communication.
• Manage rescheduling requests and keep calendars accurate.
• Support recurring billing, invoicing, compliance reporting, and organized recordkeeping.

Requirements

• At least 2 years of experience in healthcare-adjacent work, caregiving, or medical administration.
• Strong written and verbal English communication.
• Availability during Eastern Time (US) business hours, especially from late morning through early evening.
• Warm, unhurried phone presence and the ability to manage multiple leads and follow-ups.
• Accuracy and consistency with detail-heavy recurring administrative work.
• Comfort working without AI tools on client- or health-related tasks and following HIPAA-compliant handling procedures.

Nice to have

• Bilingual English and Spanish communication skills.
• Lead follow-up or intake coordination experience in home care, healthcare, or a related service business.
• Familiarity with lead or referral management platforms.
• Experience with billing, invoicing, and recurring compliance paperwork.

Culture & Benefits

• Part-time schedule of 20 hours per week.
• Remote work arrangement.
• Client and health information is handled through a secure, access-controlled account.
• The role prioritizes fast, warm, and empathetic responses to families making care decisions.