Customer Success Manager (AdTech)

Location: London, England, United Kingdom; hybrid work from the London office 3 days per week. Travel for customer meetings, conferences, and industry events is required as needed.

Company

hirify.global is an AI-powered advertising technology company providing an integrated media, creative, and intelligence platform for brands and advertisers.

What you will do

• Own and grow a portfolio of global, enterprise-level customers across Meta, TikTok, YouTube, and Google DV360.
• Build trusted relationships with operational, executive, and partner stakeholders.
• Drive hirify.global adoption, customer performance, efficiency, retention, and expansion.
• Translate customer objectives into success plans, platform strategies, and measurable outcomes.
• Lead QBRs, roadmap discussions, and strategic growth conversations.
• Collaborate with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and improve internal workflows.

Requirements

• 4+ years of experience in digital marketing, including paid social and Google platforms, ideally in SaaS, MarTech, or AdTech.
• Experience managing enterprise-level customers and delivering measurable business impact.
• Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, and Google.
• Ability to address technical challenges and collaborate with technical teams.
• Clear and confident communication with senior and executive stakeholders.
• Fluent English and availability to work hybrid from the London office 3 days per week.

Nice to have

• Additional language skills.
• Experience mentoring peers and sharing customer success best practices.

Culture & Benefits

• Inclusive global culture with more than 750 employees representing over 60 nationalities.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Hybrid workplace with the option to work abroad for up to 30 days annually.