Senior Director, Customer Success (B2B SaaS)

Location: United Kingdom

Company

hirify.global provides commercial operations software that connects pricing, quoting, contracting, rebates, and communications for more than 10,000 customers worldwide.

What you will do

• Lead and manage a team of Customer Success Managers across EMEA.
• Oversee a portfolio of global, complex enterprise and strategic customers using hirify.global solutions.
• Drive accountability, consistent execution, and adherence to the Customer Success methodology.
• Build trusted customer relationships and ensure delivery of measurable business outcomes.
• Coach, advise, and develop Customer Success leaders and individual contributors.
• Partner with Go-To-Market, Product, Services, and Support teams to align priorities and deliver customer value.

Requirements

• 15+ years of enterprise B2B SaaS Customer Success experience.
• Proven ownership of large enterprise and strategic books of business, with a track record of customer retention and expansion.
• Experience implementing consistent Customer Success methodology and execution standards.
• Strong data-driven decision-making, business acumen, and problem-solving skills in complex and ambiguous environments.
• Excellent communication and relationship-building skills with VP-level and senior stakeholders, including technical and non-technical audiences.
• Leadership, mentorship, customer advocacy, and cross-functional collaboration experience.

Nice to have

• Experience in manufacturing, healthcare, financial services, or technology.
• Background in revenue management, contract management software, commercial processes, or IT project management.
• Salesforce or hirify.global product experience.

Culture & Benefits

• Collaborative, inclusive, and growth-oriented work environment.
• Opportunities for individual and team development.
• Culture focused on customer advocacy, innovation, and measurable outcomes.
• Equal employment opportunity and reasonable accommodation support throughout the hiring process.