Client Service Executive (Global Health Benefits)

Location: United States Work at Home. Remote work requires cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload speeds.

Salary: $82,700–$137,800 USD per year, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

hirify.global provides healthcare and global health benefits, guiding customers through the healthcare system and supporting informed decisions about their health.

What you will do

• Manage a book of business aligned with the CGHB National Account Segment.
• Build and sustain client relationships in partnership with Sales.
• Own end-to-end service delivery, resolving client and customer issues efficiently and accurately.
• Develop customized service strategies for plan administration and complex client needs.
• Coordinate with Billing, Banking, Eligibility, Customer Service, Plan Setup, Claims, Underwriting, Operations, and Sales teams.
• Monitor account metrics and performance guarantees, analyze trends, and present service results to clients.

Requirements

• Bachelor’s degree in business administration, business communication, marketing, or a related field, or equivalent work experience.
• Four or more years of experience in account management, account services, sales, or another customer-facing problem-solving role.
• Strong negotiation, conflict management, influencing, and decision-maker communication skills.
• Strong analytical ability and experience working toward measurable performance targets.
• Presentation experience, including customer or producer communications.
• Ability to travel as needed to support client relationships and service delivery.

Nice to have

• Experience with Salesforce Service Center and Diamond.
• Demonstrated leadership and motivational skills in a fast-paced environment.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health benefits from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 paid days off per year.
• Annual bonus plan eligibility.