Application Production Support Analyst I

Location: Jersey City, United States; U.S.-based role. Monday through Friday, 8am to 4pm (+1) EST, with occasional overtime and some holidays.

Salary: $85,000–$95,000 base salary annually, plus target annual bonus.

Company

hirify.global is a global financial services firm providing investor services, capital partner solutions, technology solutions, and specialist client support.

What you will do

• Monitor and provide first-level support for Windows, Linux, mainframe, distributed, application, and infrastructure platforms.
• Manage mainframe and distributed job scheduling, production activities, scheduler infrastructure, and application administration.
• Handle incident tickets, collaborate with support teams, document events, and communicate timely updates to senior management.
• Provide phone support to global users and clients, monitor business-partner transmissions, and follow contingency plans.
• Perform application testing and serve as an escalation point for system support teams.
• Manage data center assets, changes, security administration, vendor maintenance, and operational documentation.

Requirements

• Availability for the specified U.S.-based EST work schedule, including occasional overtime and holidays.
• Basic understanding of mainframe and distributed software tools, with first-level Linux and Windows support capability.
• Knowledge of desktop tools, including Microsoft Office and Outlook.
• Strong verbal and written communication skills; fluent English is required.
• Customer service, organization, prioritization, multitasking, and ability to explain technical concepts to non-technical colleagues.
• BA/BS in Information Technology with relevant experience or coursework, or high school education with equivalent experience.

Nice to have

• Experience with mainframe or distributed scheduling concepts.
• Experience working in an ITIL environment.

Culture & Benefits

• Paid standard vacation plus one Culture Celebration Day and one Community Service Day.
• Private medical care, life insurance, and an Employee Assistance Program.
• Professional training and qualification support.
• Wellbeing Program, Online Social Fund benefit platform, and social, sporting, and integration events.
• Onboarding program for new hires.