Client Experience Relationship Manager (Financial Services)

Location: Singapore, Singapore; mostly on-site

Company

hirify.global operates Cboe Data Vantage’s market data, index, and options risk and market analytics product lines.

What you will do

• Own a tiered portfolio of Data Vantage client accounts and provide structured relationship coverage.
• Manage renewals, monitor account health and usage, identify churn risks, and surface expansion opportunities with Sales.
• Maintain regular client engagement through check-ins, quarterly business reviews, proactive outreach, and product communications.
• Coordinate complex issue resolution across Product, Technology, Operations, Legal, and Compliance.
• Represent client feedback, unmet needs, and market signals to product teams while improving the client journey.
• Support onboarding through order forms and agreements, product training, use-case understanding, and billing follow-up.

Requirements

• Experience in account management, client success, or relationship management within financial services.
• Experience with index, market data, and/or options products.
• An established contact base and credibility within financial industry firms.
• Understanding of renewal lifecycles and commercial accountability in subscription or recurring-revenue businesses.
• Strong executive presence, communication skills, and ability to manage a diverse, tiered book of business.
• Preferred experience: 5–8 years in financial services account management, relationship management, or client success; a BS degree is preferred.

Nice to have

• Salesforce CRM proficiency.
• Familiarity with Jira and Sigma.
• Familiarity with Cboe, exchange-related, or market data products.

Culture & Benefits

• Work within a global Client Experience organization.
• Collaborate across Sales, Product, Technology, Operations, Legal, and Compliance.
• Contribute to a client-centricity program spanning onboarding, adoption, and renewal.