Operations Manager (Government)

Location: Chantilly, Virginia, United States; onsite five days per week. No relocation is offered.

Salary: $125,000–$275,000 per year.

Company

AT&T Global Public Sector provides secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government.

What you will do

• Lead the performance, operations, maintenance, and service assurance of critical government network services.
• Direct governance across NOC/SOC operations, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes.
• Establish operational standards, escalation paths, performance measures, service reviews, and continuous-improvement practices.
• Coordinate with program management, engineering, security, testing, implementation, BSS/OSS, suppliers, subcontractors, and customer stakeholders.
• Ensure new and transitioned services meet operational-readiness criteria before production acceptance, including monitoring, documentation, training, and support handoffs.
• Oversee operational reporting, service-level performance, major-incident response, root-cause analysis, corrective actions, and chronic-issue resolution.

Requirements

• Customer-specific clearances are required.
• At least 10 years of experience managing services in safety-critical environments as defined by the FAA.
• Leadership experience in complex telecommunications, managed networks, enterprise IT, or mission-critical operations.
• Experience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration, and operational performance.
• Ability to lead cross-functional teams and coordinate with customers, suppliers, subcontractors, and technical organizations.
• Strong executive communication, customer-engagement, analytical, organizational, and decision-making skills.

Nice to have

• Experience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks.
• Experience with NOC/SOC, service desk, BSS/OSS, service assurance, operational readiness, and performance-management environments.
• Knowledge of IT service-management practices; ITIL or comparable certification is preferred.
• Bachelor’s degree in engineering, information technology, telecommunications, computer science, or a related field.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan and tuition reimbursement.
• Paid time off, holidays, parental leave, and caregiver leave.
• Disability, life, accidental-death, and supplemental insurance programs.
• Employee assistance and wellness programs, plus eligible AT&T product discounts.