Tech Support Analyst (Healthcare Technology)

Location: Chantilly, Virginia, United States; rotating shifts with flexibility across different shift timings required.

Company

hirify.global provides managed technology, healthcare, application development, cybersecurity, archival, EHR, ERP, advisory, virtual care, and platform-enabled services to commercial, public sector, and government organizations.

What you will do

• Provide technical support to international clients by phone, email, and chat.
• Troubleshoot healthcare applications, including Electronic Medical Records and Patient Accounting systems.
• Document customer interactions, technical issues, resolutions, and support activity.
• Collaborate with team members and cross-functional departments to resolve complex issues.
• Escalate critical issues to senior support or development teams when necessary.
• Create support documentation, training materials, and knowledge-sharing resources.

Requirements

• 2–3 years of experience in technical support, preferably involving international calling.
• Excellent English proficiency with clear written and verbal communication.
• Strong problem-solving and analytical abilities.
• Ability to work independently and collaboratively.
• Familiarity with support ticketing systems, CRM tools, and customer service protocols.
• Healthcare claims experience is preferred.

Nice to have

• Spanish fluency.
• Technical support experience with healthcare applications.

Culture & Benefits

• Health, dental, vision, life, AD&D, and disability insurance.
• Paid time off and flexible spending accounts.
• Health savings account, primary healthcare, health advocacy, and virtual health benefits.
• Commuter benefits.
• Learning, career growth, and advancement opportunities.
• Collaborative environment focused on healthcare technology and customer satisfaction.