Enterprise Service Desk Analyst (Microsoft Azure)

Location: Columbia, Maryland, United States; onsite Monday through Friday

Salary: $40,000–$55,000 annually

Company

hirify.global supports enterprise IT operations, infrastructure, cybersecurity, compliance, and mission operations.

What you will do

• Operate the enterprise service desk and resolve end-user support requests across hardware, software, mobile devices, peripherals, and enterprise applications.
• Manage and prioritize help desk tickets, escalations, onboarding requests, workstation provisioning, operating system installations, updates, and Azure enrollment.
• Administer user accounts, password resets, MFA enrollment, Office 365 access, VPN connectivity, remote access, and collaboration tools.
• Configure, maintain, and troubleshoot Windows laptop and desktop systems, printers, connectivity, and related IT equipment.
• Support asset and configuration management, technical documentation, infrastructure upgrades, and continuous improvement initiatives.
• Coordinate with cybersecurity, infrastructure, and compliance teams on malware remediation, endpoint investigations, incident response, audits, evidence collection, and policy compliance.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with 2+ years of relevant IT experience, or an associate degree with 5+ years of related experience.
• At least 2 years of experience in a service desk analyst or IT support role.
• Active Secret security clearance required.
• CompTIA Security+ or another current DoD 8140-compliant certification required.
• Experience with Windows 11, Microsoft Office 365, Azure Gov, Microsoft Defender, Intune, remote support tools, and Microsoft Entra ID.
• Ability to diagnose advanced issues involving workstations, mobile devices, VPN, MFA, enterprise applications, and help desk tickets while collaborating across technical teams.

Nice to have

• Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support.
• Experience supporting hybrid cloud environments using Microsoft Azure or AWS.
• Background in Windows Server, Linux administration, enterprise network troubleshooting, IT asset management, or configuration management.
• Experience supporting cybersecurity compliance audits and documentation collection.

Culture & Benefits

• Fast-paced enterprise IT environment supporting internal users and mission operations.
• Collaborative work with cybersecurity, infrastructure, and compliance teams.
• Opportunities to support enterprise modernization and continuous improvement initiatives.
• Onsite work at the Columbia, Maryland office with less than 25% travel.