EMEA Senior Business Operations Specialist

Location: Helmond, Netherlands

Company

hirify.global develops innovative, clean, and efficient energy-saving solutions and operates across the EMEA region.

What you will do

• Coordinate daily business operations across EMEA solution and branded product lines.
• Track KPIs, analyze revenue gaps, and develop recovery plans with regional stakeholders.
• Identify operational and logistics bottlenecks and support performance improvement initiatives.
• Lead process implementation, standardization, governance, and digital transformation activities.
• Manage partner lifecycles, programs, workshops, events, and channel-management processes.
• Use AI and digital tools to analyze transaction data and maintain CRM, DMS, SharePoint, portal, FAQ, and dashboard capabilities.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related discipline.
• 10+ years of experience in Business Operations, Commercial Operations, Sales Operations, or Customer Operations within international environments.
• Experience leading cross-functional regional or global operations and optimizing end-to-end business processes.
• Experience with ERP implementation, business system optimization, digital transformation, SAP, CRM, sales pipeline management, and business process governance.
• Advanced Microsoft Excel skills and experience with performance reporting and business data analysis.
• Fluency in English and Chinese is required. Proficiency in another European language is advantageous.

Culture & Benefits

• Work with cross-country teams across the EMEA region.
• Collaborate with Sales, Finance, Supply Chain, Logistics, Customer Service, IT, HQ, and Project Management functions.
• Contribute to regional operational excellence and energy-saving technology initiatives.