Banking Services Operations Group Leader III - Commercial Lending Operations - Post Closing

Location: Buffalo, New York, United States of America

Salary: $26.00–$43.34 hourly (USD)

Company

M&T Bank provides banking services and commercial lending operations supporting the full lifecycle of commercial loans.

What you will do

• Monitor workflow and act as a liaison between the Post-Closing Center of Excellence unit and management.
• Train, coach, onboard, and approve the daily work of team members.
• Manage exceptions, resolve complex customer issues and escalations, and provide vendor support.
• Maintain procedures, complete quality assurance reviews, and approve productivity reports.
• Support process improvement initiatives, special projects, general ledger reconciliation, and production activities.
• Review wire transfers, resolve regulatory complaints, and escalate risk-related issues in coordination with Legal and Compliance.

Requirements

• At least five years of combined higher education and/or relevant work experience.
• Work leadership experience.
• Strong customer service skills.
• Knowledge of relevant spreadsheet, word processing, and presentation software.
• Verbal and written communication skills.
• Knowledge of systems, documents, and procedures in the assigned operational area.

Culture & Benefits

• Full-time employment in a commercial lending operations environment.
• Work governed by risk, regulatory, internal control, and audit standards.
• Compensation is market-informed and based on the successful candidate’s knowledge, skills, and experience.