Operations Work Lead - Retail Bank Operations

Location: In-office in Pittsburgh, Pennsylvania, United States. Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. EST.

Company

hirify.global is a banking company providing retail banking, lending, payments, cash management, and related financial services.

What you will do

• Oversee daily retail bank operations workflows and assist with routine transactions and processes.
• Process or reconcile transactions, review documents, identify exceptions, and resolve escalated issues.
• Coach team members, provide training, lead daily huddles and meetings, and support employee development.
• Review operational procedures, recommend process improvements, and update standard operating procedures.
• Coordinate back-office activities including incoming and outgoing mail, scanning, email boxes, checks, statements, and quality control.
• Support risk mitigation, compliance, service-level accuracy, and collaboration with internal partners and external third parties.

Requirements

• Associate degree or equivalent education and typically 4+ years of related business or functional experience; comparable experience may be considered in lieu of a degree.
• Demonstrated leadership, communication, time management, prioritization, and multitasking skills.
• Ability to manage escalations, support team decisions, train employees, and work effectively with service partners.
• Knowledge of Microsoft Word and Excel, operational functions, process management, risk mitigation, compliance, and standard operating procedures.
• Ability to work in the Pittsburgh office during EST business hours.
• Employment visa sponsorship and STEM OPT participation are not available for this position.

Nice to have

• IRA account experience.
• Experience with customer solutions, process improvement, problem management, and results-oriented operations.

Culture & Benefits

• Inclusive, supportive in-office workplace focused on employee contribution and collaboration.
• Medical, prescription drug, dental, and vision coverage options.
• 401(k) with company match, pension, stock purchase plans, and disability protection.
• Paid holidays, occasional absence days, parental leave, and 15-25 vacation days depending on career level and service.
• Educational assistance, wellness programs, dependent care support, and adoption, surrogacy, and doula reimbursement.