Operations Senior Specialist

Location: In office at 7878 North 16th Street, Phoenix, Arizona, US 85020

Salary: $25.93–$41.43 per hour, plus eligibility for bonus and/or commissions.

Company

hirify.global is a financial services company founded in 1954 and a subsidiary of Royal Bank of Canada.

What you will do

• Execute daily operational activities, including data entry, reporting, transaction processing, document management, client support, and administrative functions.
• Identify and resolve routine issues and discrepancies, escalating complex matters when appropriate.
• Follow procedures and regulatory standards to maintain compliance, accuracy, productivity, and quality.
• Identify operational risks and communicate them to senior staff.
• Attend and host trainings and meetings for feedback, coaching, and development.
• Manage direct reports through metrics reporting, goal setting, and coaching, and support special projects.

Requirements

• Associate’s degree, certificate program, or high school diploma.
• 1–3 years of experience in bank operations, process improvement, or a similar role.
• Strong attention to detail and effective verbal and written communication skills.
• Ability to prioritize daily tasks, meet deadlines, and work effectively in a team environment.
• Enhanced risk awareness.
• Ability to report to the designated City National office in Phoenix is required.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Health and family planning benefits, including fertility and condition-specific support programs.
• Career mobility support and colleague resource groups.