Fulfilment Coordinator

Location: Office-based in Łódź, Poland

Company

Insights Learning & Development creates learning solutions that help people understand themselves and others while supporting inclusion, belonging, and wellbeing.

What you will do

• Coordinate confirmed and in-flow orders with other departments and support users of the order management system.
• Dispatch orders, outgoing mail, collections, and returns on time using courier and postal services.
• Choose cost-effective delivery methods and monitor fulfilment performance and KPIs.
• Operate print-room machinery for complex printing, production, binding, and laminating.
• Maintain print equipment and coordinate repairs with external maintenance providers.
• Monitor material stock and raise purchase orders when supplies are needed.

Requirements

• Polish language skills are essential.
• Experience working to deadlines, in teams, and in customer-focused environments.
• Ability to operate and understand a variety of print-room machinery.
• Strong written and verbal communication skills with the ability to build professional relationships.
• Working knowledge of Word, Excel, Outlook, Teams, and D365, with the ability to learn new systems quickly.
• Reliable, organised, self-motivated, accountable, and calm under pressure.

Nice to have

• English as an additional language.

Culture & Benefits

• Permanent full-time employment.
• Inclusive workplace focused on belonging, wellbeing, and respect for differences.
• Learning-oriented environment that supports continuous improvement.
• Collaborative culture built around care, connection, and shared responsibility.