Business Support Representative (Order Management)

Location: Hybrid work at the Monopolis complex in Łódź, Poland

Salary: PLN 82,500–137,500 gross per year, plus a performance-related 10% annual bonus and language bonuses of PLN 800–1,000 gross.

Company

hirify.global is a Swiss-based global specialty chemicals company operating across Care Chemicals, Catalysts, and Adsorbents & Additives.

What you will do

• Perform daily, quarterly, and yearly order-management transactions in line with agreed SLAs and KPIs.
• Follow standardized operational procedures and maintain regulatory and internal compliance.
• Communicate with internal and external customers and stakeholders, identify issues, and escalate them when needed.
• Support and initiate process-improvement projects focused on service quality and operational efficiency.
• Provide backup coverage for team members and ensure effective knowledge transfer.
• Support audit activities and contribute ideas for customer value creation.

Requirements

• At least 3 years of experience in order management.
• At least 2 years of SAP module knowledge and good knowledge of Excel, Word, and Outlook.
• English at B2 level required.
• Understanding of end-to-end processes and process optimization.
• Strong problem-solving, communication, customer-focus, negotiation, time-management, and teamwork skills.
• University degree in Business Administration, Economic Sciences, or a related field.

Nice to have

• Experience in a shared service center.
• Project management experience.
• Knowledge of additional languages.

Culture & Benefits

• Hybrid work in a wheelchair-accessible workplace.
• Internal and external training, language courses, and career-development opportunities.
• Private healthcare, additional life insurance, a Multisport card, corrective-eyeglasses reimbursement, and restaurant discounts.
• Relocation package adjusted to the candidate’s current location.
• Team integration events, social initiatives, and charity activities.