Customer Service Inside Sales Specialist (Manufacturing)

Location: Lucca, Italy; regular on-site presence required

Salary: €31,200–€42,000 gross annual salary, depending on experience and qualifications.

Company

hirify.global delivers industrial technologies, services, automation, and flow control solutions, working with customers throughout the entire lifecycle of their operations.

What you will do

• Manage the complete repair process for customer-owned machine components and assemblies, from inquiry and receipt through inspection, quotation, repair, testing, and return shipment.
• Collect and evaluate application, operating condition, failure mode, and repair-scope information with Engineering and technical specialists.
• Prepare, present, and follow up technical-commercial quotations covering repair solutions, costs, lead times, risks, and alternatives.
• Coordinate Quality Control, Warehouse, Procurement, Planning, Workshop or Assembly, and Shipping to ensure traceability, quality, timely execution, and accurate communication.
• Identify repair opportunities and develop customer relationships to strengthen repair as an alternative to component replacement.

Requirements

• Technical diploma or degree, preferably in Mechanical, Mechatronic, or Industrial Engineering, or equivalent relevant technical experience.
• Ability to read mechanical drawings and understand components, assemblies, bills of materials, materials, manufacturing processes, inspections, and repairs.
• Experience in technical Customer Service, spare parts, repairs, after-sales, or technical-commercial work in a manufacturing or industrial environment is advantageous.
• Comfort using MS Office and ERP systems, preferably SAP, with accurate management of quotations, orders, costs, delivery dates, and follow-up.
• Good Italian and English proficiency required for technical and commercial communication with customers and cross-functional stakeholders.
• Customer orientation, ownership, structured follow-up, negotiation skills, and the ability to coordinate multiple internal functions.

Culture & Benefits

• Permanent employment under the Italian National Collective Labour Agreement for the Metalworking Industry and Plant Installation Sector.
• White-collar classification at C1–C2 level, depending on experience and qualifications.
• Inclusive and respectful working environment supporting diverse backgrounds and perspectives.
• Collaboration across technical and operational functions with a focus on customer value, accountability, trust, and continuous improvement.