Product Manager - Client Communication (CRM)

Location: Hybrid work in Paris, Barcelona, Berlin, Madrid, Milan, or Belgrade

Company

hirify.global is a European finance workspace with banking at its core, providing financial tools for small and medium-sized businesses.

What you will do

• Own the greenfield development of a shared customer-communication platform.
• Design event-driven orchestration, a unified communication log, and preference management.
• Build a scalable system that connects CRM, Operations, Compliance, Product, and Engineering teams.
• Address regulatory gaps, improve operational excellence, and support customer-communication growth opportunities.
• Define the product vision, roadmap, scope, and ownership for a new platform team.
• Coordinate communication tools including Braze, Customer.io, SendGrid, Lemlist, and Zendesk.

Requirements

• Senior Product Management experience with ownership of platform-level problems spanning multiple tools and internal customers.
• Hands-on experience with communication or CRM platforms such as Braze, Customer.io, or comparable notification and email systems.
• Experience managing complexity across Regulatory, Marketing, Product, and Operations stakeholders.
• Ability to communicate clearly with senior stakeholders, build trust, align perspectives, and influence decisions.
• Availability for hybrid work in one of the listed European locations is required.

Culture & Benefits

• Customer satisfaction is a core company priority.
• Work in a diverse organization with more than 80 nationalities.
• Access to AI tools and encouragement to experiment with AI in daily work.
• Join a newly forming team within Core Experience and help shape its initial roadmap.
• The hiring process is designed to be discrimination-free.

Hiring process

• The candidate journey takes approximately 20 working days.
• Candidate data may be retained in the talent pool for up to two years.