Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

Location: Paris, France; office-based

Company

hirify.global is a global video game company creating interactive entertainment experiences and operating gaming franchises and services worldwide.

What you will do

• Plan and execute live operations for hirify.global games and services, coordinating cross-functional teams and supporting launch readiness.
• Gather feedback, document lessons learned, and track process improvements in the Continuous Improvement Repository.
• Create and maintain work instructions, process workflows, and best practices using Confluence, Miro, SharePoint, and internal tools.
• Collect, clean, and analyze historical live operations data to produce actionable insights and improve processes.
• Support transversal projects that improve collaboration across global publishing and other hirify.global departments.

Requirements

• Currently pursuing a higher education degree in project management or an equivalent field.
• Previous experience in project management or planning live operations in a cross-functional environment.
• Strong organization, attention to detail, structured thinking, feedback-gathering, and problem-solving skills.
• Proficiency in Excel for data collection, cleaning, and analysis.
• Fluent English, written and spoken, is required.
• Strong interest in the video game industry.

Nice to have

• Experience with KPI tracking.
• Knowledge mapping experience or a basic understanding of ITIL principles.
• Familiarity with BPMN flows.
• French language skills.

Culture & Benefits

• Six-month internship with an internship reward based on study level.
• Meal voucher through a Swile Card.
• 50% reimbursement of the travel pass and one day off per month.
• Discounts for concerts and shows.
• Access to the hirify.global gym at a preferential price.
• Welcome session, ongoing manager support, and a dedicated Teams group for interns and apprentices.

Hiring process

• Initial phone exchange with the Campus Team.
• Interview with the future manager and the Director of Customer Experience, held onsite or through Teams.