Customer Operations Coordinator - Logistics (Logistics)

Location: Belgrade, Serbia

Company

hirify.global develops reverse vending, collection, sorting, and food-processing solutions based on sensor technology to support the circular economy.

What you will do

• Manage outbound confirmations for logistics related to installations and service appointments.
• Handle customer inquiries through phone, email, and chat with clear and timely communication.
• Enforce readiness checks before dispatch, synchronize calendars, and maintain accurate case statuses.
• Schedule and dispatch technicians for installations and service interventions while optimizing routes and resources.
• Document customer interactions in CRM and ERP systems and coordinate information with relevant teams.
• Escalate unresolved issues and contribute to continuous operational improvement and customer satisfaction.

Requirements

• At least 3 years of experience in logistics, plus experience in a contact centre or customer service environment.
• Hands-on experience with CRM systems; Dynamics 365 is preferred.
• Strong communication, multitasking, and problem-solving skills.
• Customer-centric mindset and ability to work in a fast-paced environment.

Culture & Benefits

• Full-time position in a collaborative and innovative environment.
• Opportunity for career development and international connections.
• Opportunity to contribute to business growth and sustainability across new European markets.
• Work with a company focused on innovation, passion, responsibility, and the circular economy.

Hiring process

• Submit a CV, a short introduction, and an explanation of interest in the position through the application form.
• Applications are assessed continuously, with early applications encouraged.