Business Application Manager - CRM & ERP Sales Systems

Location: Hybrid role based in Mülheim-Kärlich, Germany

Company

TOMRA develops technology that supports the recovery and reuse of resources, with an international and collaborative working environment focused on innovation, responsibility, and sustainability.

What you will do

• Own and optimize Sales processes across Microsoft Dynamics 365 CRM and IFS Cloud ERP.
• Manage, support, and continuously improve Sales-related business applications.
• Analyze incidents, identify root causes, and coordinate sustainable solutions.
• Translate business requirements into functional system solutions and drive digitalization initiatives.
• Collaborate with Sales, Finance, Operations, IT, and external partners across international locations.
• Facilitate workshops, user training, and documentation to support adoption of new processes and solutions.

Requirements

• Degree in Business Informatics, Business Administration, Information Systems, or a comparable field.
• Experience in Business Application Management, ERP/CRM consulting, business systems analysis, Sales Operations, or a related area.
• Strong understanding of Sales processes, including Lead-to-Order, quotation, pricing, and order management.
• Experience working with ERP and CRM systems.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Business-fluent English required.

Nice to have

• Experience with Microsoft Dynamics 365 and/or IFS Cloud.

Culture & Benefits

• Purpose-driven work with a positive environmental impact.
• International, collaborative environment with flat hierarchies and open communication.
• High degree of ownership and autonomy.
• Flexible working hours and a hybrid working model.
• 30 days of annual leave, company pension scheme, share purchase program, bike leasing, and fitness subsidy.

Hiring process

• Submit an application in English with a CV or resume and relevant certificates, qualifications, and employment references.