Commercial Portfolio Administrator

Location: New York, New York, United States of America

Salary: $31.72–$52.86 per hour

Company

M&T Bank provides commercial banking, lending, and financial services.

What you will do

• Administer assigned commercial credit portfolios, validating loan terms, onboarding documentation, covenants, collateral records, and post-closing maintenance.
• Process loan servicing transactions, including payments, payoffs, advances, portfolio transfers, rate changes, maturities, overdrafts, delinquencies, fees, and restricted reserve account activity.
• Monitor credit risk indicators, loan exceptions, collateral documentation, hazard insurance, KYC remediation, real estate taxes, liquidity, and guarantor-level review metrics.
• Investigate and resolve complex internal and customer issues involving loan structures, billing, rates, payments, fees, sweeps, and reserve funds.
• Maintain accurate credit files, loan and accounting system data, delinquency dashboards, authorized signer records, and portfolio reporting.
• Collaborate with Relationship Managers, Portfolio Managers, Banking Services, Closers, Finance, Credit Administration, and other business partners while supporting projects, training, and process improvements.

Requirements

• Associate’s Degree and at least 3 years of relevant experience, or a combination of 5 years of higher education and/or relevant experience including at least 3 relevant years.
• Relevant experience in commercial banking operations, client or loan servicing, portfolio management support, credit operations, or accounting.
• Strong written and verbal communication, organization, attention to detail, teamwork, and professional handling of sensitive customer information.
• Ability to apply legal and regulatory requirements to internal processes and adapt to changing environments.
• Effective math skills for banking transactions including advances, wires, payments, and loan fees.
• Ability to work onsite in New York, United States.

Nice to have

• Understanding of commercial credit documentation, loan terms, and financial statements.
• Experience with loan systems and applications such as AFS, nCino, FileNet, STOC, Microsoft Word, Excel, and Outlook.

Culture & Benefits

• Full-time employment with market-informed compensation.
• Work within established commercial credit, risk, regulatory, audit, and internal-control standards.
• Support an environment focused on belonging and professional customer service.