Customer Planning Manager (Amazon Western Europe)

Location: Hybrid role based in the London Hub or Grasbrunn office near Munich, with three days in the office and up to two days remotely. Fixed-term contract until the end of October 2027. Relocation support is not offered.

Company

hirify.global creates play experiences and operates a B2B Western Europe Ecommerce team focused on commercial planning, forecasting and inventory management.

What you will do

• Own the topline demand plan for Amazon across nine Western European markets.
• Lead the monthly sales planning cycle, update assumptions, identify performance gaps and coordinate actions.
• Combine marketing activities, retail plans, product launches and market insights in the latest forecast.
• Lead the Amazon forecasting workstream and improve alignment between internal plans and Amazon’s demand view.
• Improve forecasting tools and processes to simplify planning and support faster decisions.
• Provide item-level forecasts for new products and key in-season lines in collaboration with Key Account Management.

Requirements

• Experience building demand forecasts from multiple retail data sources and translating them into robust planning assumptions.
• Experience leading sales and operations planning cycles and coordinating cross-functional decisions.
• Advanced Excel skills, including Power Query, Pivot Tables, advanced formulas, scenario modelling, forecasting models or automation.
• Ability to create clear PowerPoint materials and make data-backed recommendations to senior stakeholders.
• Experience influencing decisions when stakeholders have different views of the forecast.

Nice to have

• Experience using SQL for data extraction, validation or analysis.
• Experience producing reporting or data visualisations with Power BI.
• Experience working directly with external customers on forecasting, planning or related commercial priorities.

Culture & Benefits

• Collaborative, commercially focused team with a continuous-improvement mindset.
• Weekly stand-ups and monthly team sessions support coordination.
• Enhanced paid family care leave.
• Life and disability insurance, wellbeing resources and community initiatives.
• Colleague discount from the first day and eligibility for a bonus scheme.
• Inclusive workplace focused on creativity, belonging and equal employment opportunity.

Hiring process

• Applications are reviewed on an ongoing basis.
• The hiring team will discuss hybrid policy and role eligibility during recruitment.