Technical Support Agent (iGaming)

Location: Europe

Company

hirify.global is a business advisory and services group supporting iGaming and entertainment businesses with strategies, market entry, and scalable solutions.

What you will do

• Work with business units and technical teams to clarify requests and track task progress.
• Monitor Grafana dashboards to assess system performance and identify potential issues.
• Manage support tickets and record incidents in JSM/Jira according to established workflows.
• Escalate incidents and provide notifications about scheduled or unscheduled technical activities.
• Collect technical details and reproduce issues for escalation to development teams.

Requirements

• 6–12 months of experience in Technical Support or L1 Support.
• English at B1+/B2 level or higher for written communication and technical documentation.
• Understanding of client-server architecture, HTTP, REST API, request/response concepts, and HTTP status codes.
• Ability to use browser DevTools, including Network and Console.
• Experience with a ticketing system such as Jira, Zendesk, or Freshdesk.
• Ability to reproduce issues independently and document steps, expected and actual results, timestamps, IDs, and supporting screenshots or videos.

Culture & Benefits

• Health and wellness support.
• Global medical coverage.
• Professional growth opportunities.
• Benefits programs covering services such as gym, dental, and psychological support.
• Performance-driven rewards.
• Dynamic work environment.