ServiceDesk Engineer (Fintech)

Location: Fully remote, work from anywhere in Europe

Compensation: Additional compensation for on-call duty; up to 20% tax allowance.

Company

hirify.global is a fintech company providing flexible payment solutions that let shoppers split purchases online and in stores.

What you will do

• Respond to alerts and incidents, assess impact, escalate issues, and coordinate resolution.
• Participate in the on-call rotation, including occasional out-of-hours alerts.
• Conduct post-mortems and follow up on corrective action items.
• Investigate technical issues using logs, metrics, and SQL, then create clear development tasks.
• Maintain runbooks and documentation for L1 and L2 support teams.
• Improve operational processes, automate routine work, and implement AI and LLM-based tools for request handling, incident triage, and documentation.

Requirements

• Experience in service desk, production support, or a similar operational role.
• Experience with incident management or a strong interest in the discipline.
• Experience with monitoring and logging tools such as Datadog, Grafana, or Kibana.
• Ability to write simple SQL queries and experience working with Jira.
• Structured communication, ownership, proactivity, and a high level of autonomy.
• English at B2+ level required for written communication and technical documentation.

Nice to have

• Experience implementing AI or LLM tools, including chatbots, AI agents, workflow automation, or prompt engineering.
• Experience with Google Cloud, Google Apps Script, Bash, Python, or Go.
• Understanding of ITIL processes or experience with Jira administration.

Culture & Benefits

• Full-time B2B contract with a fully remote European setup.
• 22 paid leave days annually and flexible benefits for wellness, travel, or learning.
• Additional compensation for on-call duty.
• Stock options in a fast-scaling, pre-IPO company.
• Opportunity to shape incident and operations management through AI and modern tooling.
• Fast-paced environment with frequent multitasking and occasional out-of-hours incident response.

Hiring process

• Application review followed by an HR call.
• Technical interview at hirify.global.
• Final interview at hirify.global.