Application Support Analyst (Fintech)

Location: Austin, Texas, United States. Applicants must be authorized to work for any employer in the U.S.

Company

hirify.global provides digital banking and lending solutions for banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.

What you will do

• Respond to inbound technical support calls and troubleshoot application issues using documented tools and procedures.
• Log customer interactions accurately, categorize cases, set priorities, and manage the open case queue.
• Provide step-by-step product guidance and keep customers informed throughout the resolution process.
• Escalate complex issues and collaborate with development, implementation, and QA teams.
• Make production data or configuration changes, test emergency fixes, and follow change control procedures.
• Participate in rotating 24x7 on-call coverage and communicate customer concerns and trends to Operations Management.

Requirements

• 2–4 years of technical phone support experience, or an advanced degree with relevant exposure.
• Bachelor’s degree in a relevant field or equivalent work experience.
• Fluent written and oral English communication.
• Experience with Windows OS and Windows Server troubleshooting, SQL, relational databases, remote support tools, and basic networking.
• Strong communication, organization, attention to detail, troubleshooting, and customer service skills.
• Must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Nice to have

• Experience supporting enterprise or mid-sized software applications.
• Fraud-related support experience.
• Customer service, banking domain, and troubleshooting experience.

Culture & Benefits

• Hybrid work opportunities.
• Flexible time off and health and wellness benefits.
• Paid parental leave for eligible new parents.
• Career development, mentoring, employee recognition, and internal mobility opportunities.
• Community volunteering and company philanthropy programs.