Customer Operations Manager (Lisbon, Hybrid)

Location: Lisbon, Portugal preferred, with a hybrid setup and a central Lisbon office; remote work is possible within Portugal

Company

hirify.global develops travel technology solutions for tour operators, travel agencies, and airlines to increase sales, optimise operations, reduce costs, and improve travel experiences.

What you will do

• Own an international portfolio of customers from contract signature through onboarding, go-live, hypercare, and steady state.
• Plan and run onboarding projects, defining scope, milestones, dependencies, risks, and go-live plans.
• Coordinate multi-phase rollouts with Product, Engineering, technical partners, suppliers, and customer IT teams.
• Lead configuration workshops and manage integrations with suppliers and third-party systems.
• Drive product adoption, monitor usage and operational health, identify risks, and support renewal and expansion activities.
• Collect and communicate customer feedback, provide L2+ support, document recurring patterns, and contribute to automated playbooks.

Requirements

• 4+ years of experience in a customer-facing role within B2B software, such as Delivery Manager, Implementation Manager, Customer Success Manager, Onboarding Manager, or Technical Account Manager.
• Experience running software projects end to end, including scoping, planning, dependency and risk management, and stakeholder coordination.
• Strong technical project management experience, preferably involving engineering teams, integrations, or APIs.
• Fluent English and the ability to communicate with different audiences in a multicultural environment.
• Strong organisation, autonomy, proactive problem-solving, and the ability to manage multiple customers and projects.
• An AI-first approach and regular use of AI tools in daily work.

Nice to have

• Ability to bridge business and technical topics and participate in conversations about integrations, APIs, and configurations.
• Experience building AI-powered tools, automations, or workflows.
• Travel industry, consulting, or professional services experience.
• Additional Portuguese, Spanish, French, or German language skills.

Culture & Benefits

• Hybrid work with flexible hours and a modern central Lisbon office.
• Health insurance for employees and their families.
• State-of-the-art equipment and an annual home office voucher.
• Travel discounts, birthday leave, and additional holidays based on service.
• Access to advanced AI tools, learning and career development opportunities, and team events.